NoorunAlaNur

Refund Policy

This Refund Policy applies to paid services purchased from Noorun Ala Nur. Current fees are the amounts displayed on the website or in the authenticated student account at the time of payment, including any student-specific fee formally approved by Noorun Ala Nur.

Refund eligibility

A refund request may be considered when there is a duplicate payment, an incorrect payment caused by a verified technical or processing error, or when Noorun Ala Nur cancels a paid service and does not provide a reasonable replacement, transfer or rescheduled option. For voluntary cancellation, the separate Cancellation Policy applies.

Failed or incomplete payments

A failed or incomplete payment is not treated as a successful payment. If an amount is debited but the website does not confirm the payment, Noorun Ala Nur will verify the transaction against the payment gateway before deciding whether a new payment or refund action is required.

Refund processing duration

Once a refund is approved, Noorun Ala Nur will initiate it within 7 business days. After initiation, the time taken for the amount to appear may depend on the payment gateway, issuing bank or payment method and can require additional processing time.

Refund mode

Approved refunds will normally be returned to the original payment method used for the transaction. Where the original method cannot be used, any alternative refund method will be agreed with the payer and documented by Noorun Ala Nur.

Non-refundable access already used

Except where required by law or where Noorun Ala Nur approves an exception, fees are not refundable after the student has already accessed or attended the paid service for the applicable billing period.

How to request a refund

Refund requests should be submitted using the Contact page or the official Noorun Ala Nur contact details, together with the student name and relevant payment reference.